Uber driver warns passengers on behaviors that lead to 1-star ratings
Uber driver Levi Spires identifies three main behaviors that result in poor ratings: making the driver wait without explanation, leaving strong odors (like weed or pet smells) in the vehicle, and failing to offer a basic courtesy like a 'hello.' Spires emphasizes that waiting even a few minutes can significantly impact a driver's earnings, while a clean car and a polite interaction are essential for maintaining a professional and welcoming environment.
The Cost of Waiting
For Uber driver Levi Spires, a passenger who makes him wait without an explanation is an automatic one-star rating. Spires notes that Uber does not pay for the first two minutes of waiting, and subsequent delays can result in a 10% to 20% pay cut for the driver. Research supports this, showing that drivers spend a significant portion of their time waiting for passengers to be ready. Spires advocates for passengers to be ready at the pickup point to avoid impacting the driver's livelihood.
Cleanliness and Odors
Maintaining a clean vehicle is crucial for Spires' business. He highlights that strong odors, particularly from cannabis or pets, can linger and affect subsequent passengers. While Uber's policy allows for cleaning fees in cases of significant messes, unpleasant odors alone do not qualify for such fees, making it vital for passengers to leave the car in a neutral state. A clean car is also linked to better tips and a better experience for the next rider.
The Importance of Courtesy
Spires doesn't require a long conversation or a large tip to give a five-star rating, but he does value basic courtesy. He suggests that a simple 'hello' and eye contact at the start of the trip establish a respectful connection. He views the ride as a unique space where strangers can connect, whether through a deep conversation or a brief, polite exchange, and believes that even quiet rides have value if they are conducted with mutual respect.